COMPANYPROFILE

Senakangwedi IOT is the multi diversified partner that organizations trust for intelligent and integrated solutions. In the last decade, amid a digital and technological revolution, we keenly predicted the future of cutting edge technologies and their impact on mission critical business decisions.

Our goal is to transform how organizations manage their IT, moving from the traditional manual approach into autonomous service delivery, orchestrated through a single platform to drive innovation, lift service efficiency and lower cost. With the effort of experts within and outside our organization, we have changed how IT service management and the rapid deployment of new technologies are delivered.

We are active in providing consulting and other services, focusing primarily on government departments, municipalities and private and public entities. We partner with clients and give them the insight and cutting edge technology that gives time back, so they can focus on what they do best.

We partner with clients and provide them with the insight and cutting edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.

We distinguish ourselves from competitors by delivering prompt and accurate service in the most professional, efficient and reliable manner. We understand that business success starts with people, and we have consulted several businesses, applying the required standards to each so we can genuinely benchmark business performance.

We have also trained thousands of individuals who practise these standards in their professional work life. Wherever you are on your learning journey, we can tailor training to you and your business, taking your team from beginner to management system expert quickly.

Deliver innovation with less risk, cost and uncertainty.

Senakangwedi IOT helps organizations achieve their business and IT goals with informed advice, proven technologies and best practice services. With our Change and Consult services, CIOs can deliver the innovation the business wants and the flexibility users need.

Reducing risk

From mobilizing the workforce to digital business transformation and exploiting cloud capability, we help you launch new services with less risk, cost and uncertainty, so investment translates into the right business outcomes.

We have years of experience helping clients manage the mission critical IT operation infrastructure components that are essential to running their business. With a number of certified cooperating partners and vendors, we reduce the risk of unplanned downtime, improve global agility, simplify management and raise service availability.

Our approach combines proactive monitoring with rapid response, so issues are identified and resolved before they affect your operations. We treat your infrastructure as the backbone of your business, because it is.

Reliable support that keeps your people productive.

We believe healthy, functional employee devices play a key role in any organization's productivity and form part of the backbone of a growing company. Devices that work, every day, are the quiet foundation of a team that performs.

If you are looking for a reliable IT partner who will not only help you ensure business continuity but will also keep your organization's employee devices running wherever they are located, we are here for you. Our Managed Services centre supports customers around the world, every hour of every day, so distance and time zones never stand between your people and the help they need.

Our Service Desk ensures the delivery of high quality service in a timely manner. It is your single point of contact for raising and tracking tickets, whether incidents or service requests. The desk is available across multiple languages and time zones, staffed by fully qualified and experienced IT professionals for the efficient resolution of time sensitive incidents.

Our innovative ITSM tool acts as a single intuitive point of IT service management. It enables automation for seamless service delivery, including real time ticket resolution monitoring, live updates and Smart Contracts technology for maximum transparency on service terms, agreements and processes.

Complete lifecycle management for your retail systems.

Finding the right POS support partner means finding one that provides complete lifecycle management for your retail system, with an active and personable support team that can troubleshoot your issues and take educational steps to help you navigate the POS in future, so both parties work towards common goals as your business scales.

Productive access, on premises and remotely.

A well designed End User Computing strategy maps out how users can access your digital platforms. They need to be productive both on premises and remotely, and that includes the full range of tools necessary to complete their required tasks.

We help you put that strategy in place, balancing security, performance and a smooth day to day experience, so technology supports your people instead of getting in their way. The result is a workforce that can work from anywhere, with the access and tools they need, without compromising on control or compliance.